Terms of service

Terms and conditions

ORACULUM Company sro with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, identification number: 10905081, registered in the Commercial Register kept by the Regional Court in Brno, section C, insert 123550 (hereinafter referred to as the "Seller") for the sale of goods through an online store located at the internet address www.oraculum.store .

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) regulate, in accordance with the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the seller and another natural person – consumer (hereinafter referred to as the “Buyer”) via the seller’s online store. The online store is operated by the seller on the website located at the internet address www.oraculum.store (hereinafter referred to as the “online store”).

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person who, when ordering goods, acts within the scope of their business activities or within the scope of their independent profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer's registration carried out on the online store, the Buyer can access his user interface. From his user interface, the Buyer can order goods (hereinafter referred to as the "user account"). If the online store allows, the Buyer can also order goods without registration directly from the online store.

2.2. When registering on the online store and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods is considered correct by the seller. The Seller is not responsible for any misuse of the customer account by third parties.

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for more than two years, or if the Buyer breaches his/her obligations under the purchase contract (including the terms and conditions).

2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

 

3.  CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed on the online store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.

3.2. The online store contains information about the goods, including the prices of individual goods. The prices of the goods are final. The prices of the goods remain valid for the period in which they are displayed.  in the online store. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

3.3. The online store also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods provided on the online store applies only to cases where the goods are delivered within the territory of the Czech Republic and Slovakia.

3.4. The buyer will order goods through the online store, where he will fill in information about:

3.4.1. Ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the online store),

3.4.2. method of payment for the purchase price of the goods, information on the requested method of delivery of the ordered goods,

3.4.3. information about the costs associated with the delivery of goods (hereinafter collectively referred to as the "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "order and pay" button. The data entered in the order are considered correct by the seller.

3.6. Sending an order is considered an act of the buyer that undoubtedly identifies the ordered goods, the purchase price, the person of the buyer, the method of payment of the purchase price, and is a binding draft of a purchase contract for the contracting parties. The condition for the validity of the order is the completion of all mandatory data in the order form, familiarization with these terms and conditions on the online store and the buyer's confirmation that he has become familiar with these terms and conditions.

3.7. Immediately after receiving the order, the Seller will confirm receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").

3.8. The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).

3.9 Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the buyer's email address. This confirmation is automatic and is not considered to be the conclusion of a contract. These terms and conditions are attached to the confirmation of receipt of the order.

3.10. The contractual relationship between the seller and the buyer arises upon delivery of the order receipt (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.

3.11. In the event that the seller cannot meet any of the requirements specified in the order, he will send the buyer an amended offer to the buyer's electronic address, indicating possible variants of the order, and request the buyer's opinion.

3.12. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case only upon acceptance by the buyer via e-mail.

3.13. In the event that there is an obvious technical error on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer has been sent an automatic confirmation of acceptance of the order in accordance with these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's email address.

3.14. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer himself, and these costs do not differ from the basic rate.

3.15 All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives the Seller's acceptance of the order. The Buyer may cancel the order by calling the Seller's telephone number or email address specified in these Terms and Conditions.

 

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

• in advance to the seller by bank transfer to the seller's account No. 5251447002/5500 Raiffeisenbank as maintained at Raiffeisenbank as (hereinafter referred to as the "seller's account");
• through an online payment gateway;
• through the Google Pay electronic payment system;
• cash on delivery;

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.

4.3. The Seller does not require a deposit or other similar payment from the Buyer.

4.4. Purchase price payable within 7 days of conclusion of the purchase contract.

4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6 In the case of payment via an online payment gateway and via Google Pay, the buyer shall follow the instructions of the relevant electronic payment provider.

4.7. The Seller is not a payer of value added tax. The Seller shall issue an invoice to the Buyer after payment of the price of the goods and, at the Buyer's request, shall send it in electronic form to the Buyer's electronic address.

 

5. AVAILABILITY OF GOODS

5.1. The seller ships the goods, subject to availability, within 2-7 days from the date the payment is credited to the account.

5.2. Information about availability is provided with the goods in the online store, or you can contact the seller directly at info@oraculum.store.

 

6. WITHDRAWAL FROM THE PURCHASE CONTRACT

6.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, the purchase contract cannot be withdrawn, among other things:

6.1.1. for the delivery of goods that have been modified according to the wishes of the buyer or for his person

6.1.2. in the case of delivery of goods in sealed packaging which, for health protection or hygiene reasons, is not suitable for return after the consumer has broken it,

6.2. Unless otherwise specified in Article 6.1, the Buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the date of receipt of the goods by the Buyer, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The Buyer shall send or hand over the goods to the Seller to the address: Janáčkovo nábřeží 85/5, Prague 5, 150 00. The goods must be returned to the Seller undamaged and unworn and, if possible, in the original packaging. In such a case, the Buyer shall bear all risks associated with any damage to the goods or the choice of the method of transport. The Buyer shall be liable for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to familiarize himself with the nature and properties of the goods. The consumer should return the goods complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received.

6.3. The buyer may send the withdrawal from the purchase contract electronically to the email address info@oraculum.store or in writing to the address Janáčkovo nábřeží 85/5, Prague 5, 150 00. The provisions of Article 12 of these terms and conditions apply to the delivery of the withdrawal from the contract. The entrepreneur will confirm its acceptance to the consumer without undue delay in text form.

6.4. In the event of withdrawal from the purchase contract according to Article 6.2 of the Terms and Conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

6.5. In the event of withdrawal from the contract pursuant to Article 6.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that he has sent the goods to the Seller.

6.6. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

6.7. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.

6.8. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.

 

7. TRANSPORTATION AND DELIVERY OF GOODS

7.1. In the event that the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

7.2. If the seller is obliged under the purchase contract to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

7.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

7.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier. This does not affect the buyer's rights from liability for defects in the goods and other rights of the buyer arising from generally binding legal regulations.

7.5. If the buyer does not send the correct payment with the order or if for any reason his payment is rejected, the seller is not obliged to send the goods to the buyer until the buyer takes corrective action.

7.6. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.

 

8. RIGHTS FROM DEFECTIVE PERFORMANCE

8.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection).

8.2. The Seller is liable to the Buyer for: that the goods sold are in accordance with the purchase contract, in particular that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:

8.2.1. the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,

8.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,

8.2.3. the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,

8.2.4. the goods, in terms of quantity, quality and other properties, including durability, correspond to the usual properties of a thing of the same type that the buyer can reasonably expect

The seller also guarantees to the buyer that in addition to the agreed properties

8.2.5. the goods are suitable for the purpose for which a thing of this type is usually used,

8.2.6 the goods, in terms of quantity, quality and other characteristics, including durability, correspond to the usual characteristics of a thing of the same type that the buyer can reasonably expect, also taking into account public statements made by the seller or another person in the same contractual chain, in particular advertising or labelling,

8.2.7. the goods are delivered with accessories, including packaging, and other instructions for use that the buyer can reasonably expect, and

8.2.8. the goods correspond in quality or design to the sample or design that the seller provided to the buyer before concluding the contract.

8.3. The provisions set out in Article 8.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods.

8.4. The buyer does not have rights from defective performance if he caused the defect himself.

8.5. The defect of the goods is not wear and tear caused by their normal use.

8.6. If the goods have a defect, the buyer may demand its removal by delivering new goods without the defect. The seller may refuse to remove the defect if this is impossible or disproportionately expensive considering the significance of the defect and the value that the goods without the defect would have.

8.7. The buyer may request a reasonable discount on the purchase price or withdraw from the contract if:

8.7.1. the seller refused to remove the defect or did not remove it in accordance with the provisions of Section 2170, paragraphs 1 and 2 of the Civil Code,

8.7.2. the defect appears repeatedly,

8.7.3. the defect is a material breach of the purchase contract, or

8.7.4. it is apparent from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.

The buyer cannot withdraw from the purchase contract if the defect in the goods is insignificant. In the event that the buyer withdraws from the purchase contract, the seller will refund the purchase price to the buyer after receiving the goods or after the buyer proves that he has sent the goods.

8.8. The buyer shall exercise rights arising from defective performance with the seller via email communication at info@oraculum.store or at the address of the store in which  The acceptance of a complaint is possible with regard to the range of goods sold. The moment of making a complaint is considered the moment when the seller receives the complained goods from the buyer.

The seller is obliged to settle the complaint, including the removal of the defect, and inform the buyer thereof within 30 days from the date of the complaint, unless a longer period is agreed with the buyer. After the expiry of this period, the buyer is entitled to withdraw from the contract or request a reasonable discount on the purchase price.

8.9. When making a complaint, the buyer is obliged to indicate the defect or describe how the defect manifests itself and how he/she requests the complaint to be resolved. The address for returning the complained goods is: Janáčkovo nábřeží 85/5, Prague 5, 150 00.  The Seller is also obliged to accept a complaint at any establishment where acceptance of a complaint is possible with regard to the range of products sold and, if applicable, at its registered office.

8.10. When making a complaint, the seller will issue a confirmation to the buyer, stating the date on which the buyer made the complaint, its content, the method of handling the complaint requested, and the buyer's contact details for the purpose of providing information on the handling of the complaint.

8.11. The Seller is obliged to settle the complaint, including the removal of the defect, and inform the Buyer thereof within 30 days from the date of the complaint, unless a longer period is agreed with the Buyer. After the expiry of this period, the Buyer is entitled to withdraw from the contract or request a reasonable discount on the purchase price.

8.12. The Seller is also obliged to issue the Buyer with a confirmation of the date and method of handling the complaint, including confirmation of the repair, the duration of the complaint, and possibly a written justification for rejecting the complaint.

9. VOUCHERS

9.1. These terms and conditions shall also apply mutatis mutandis to the purchase of gift vouchers, which entitle the buyer or a third party designated by him to select goods from the online store in the value stated on the voucher (hereinafter referred to as the "voucher"). If any terms and conditions for the purchase of vouchers are regulated differently by this article, these provisions shall prevail.

9.2 The voucher can be used in the online store and in the seller's partner stores listed on the online store. Upon presentation of the voucher, the voucher holder will be provided with goods in the value indicated on the voucher. If the goods provided on the basis of the voucher exceed the value of the voucher indicated on it, the person redeeming the voucher is obliged to pay the difference.

9.3 The voucher can be used repeatedly until its full value is used up. The buyer cannot withdraw from the contract if the voucher has already been used once and the goods have been provided according to the voucher.

9.4 The voucher is transferable and can also be used by a person who did not purchase the voucher.

9.5 The voucher is valid for 12 months from the date of its issue (i.e. from the date of its delivery to the buyer's email inbox, from the date of dispatch to the buyer's address specified in the order or from the date of personal collection). After the voucher expires, the voucher can no longer be used for goods. The voucher cannot be extended. Upon expiration of the voucher, the voucher price is not refundable.

9.6 The voucher contains, marked with a unique code, the value of the goods that can be provided to the voucher holder upon presentation of the voucher, the date of issue and information on the validity of the voucher.

 

10. OUT-OF-COURT DISPUTE RESOLUTION

10.1 The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

10.2. The European Consumer Centre Czech Republic, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

10.3. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

11. PROTECTION OF PERSONAL DATA

11.1. Detailed information on personal data protection can be found in ( insert link to the terms of protection and processing of personal data )

 

 

12. DELIVERY

12.1. Notices concerning the relationship between the seller and the buyer, in particular regarding withdrawal from the purchase contract, must be delivered by post in the form of a registered letter or electronically to the email address info@oraculum.store, unless otherwise specified in the purchase contract. Notices are delivered to the relevant contact address of the other party and are deemed to have been delivered and effective at the time of their delivery by post, with the exception of notice of withdrawal from the contract made by the buyer, in which case the withdrawal is effective if the notice is sent by the buyer within the withdrawal period.

12.2. A notification is also considered delivered if the addressee refuses to accept it, if it is not collected within the storage period, or if it is returned as undeliverable.

12.3. The contracting parties may deliver regular correspondence to each other via electronic mail, to the electronic mail address specified in the buyer's user account or specified by the buyer in the order, or to the address specified in the online store.

 

13. FINAL PROVISIONS

13.1. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

13.2. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the purchase contract or terms and conditions shall be in writing.

13.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form.

13.4. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

13.5. The Seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. When using the online store, the Buyer may not use procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.

13.6. Seller's contact details/delivery details:

Address: Příčná 1892/4, New Town, 110 00 Prague 1

email address: info@oraculum.store

phone: +420725605801

These terms and conditions come into effect on 1.7. 2025