BUSINESS TERMS

Terms and Conditions

of ORACULUM Company s.r.o., with registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, identification number: 10905081, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Entry 123550 (hereinafter referred to as the "Seller") for the sale of goods through the online store located at the internet address www.oraculum.store.

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") govern, in accordance with the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Seller and another natural person – a consumer (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the Seller on the website located at the internet address www.oraculum.store (hereinafter referred to as the "Online Store").

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting in the course of their business or independent professional practice when ordering goods.

1.3. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Agreement. Deviating provisions in the Purchase Agreement take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement can be concluded in the Czech language.

1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer's registration made in the online store, the Buyer can access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as "User Account"). If the online store allows it, the Buyer can also order goods directly from the online store without registration.

2.2. When registering in the online store and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data in the user account in case of any change. The data provided by the Buyer in the user account and when ordering goods are considered correct by the Seller. The Seller is not responsible for any misuse of the customer account by third parties. 

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. The Seller may cancel the user account, especially if the Buyer does not use their user account for more than two years, or if the Buyer breaches their obligations under the Purchase Agreement (including the Terms and Conditions).

2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of third parties' hardware and software equipment.

 

3.  CONCLUSION OF THE PURCHASE AGREEMENT

3.1. All presentation of goods placed in the online store is informative in nature, and the Seller is not obliged to conclude a purchase agreement regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.

3.2. The online store contains information about the goods, including the prices of individual goods. The prices of goods are final. The prices of goods remain valid for as long as they are displayed  in the online store. This provision does not limit the Seller's ability to conclude a purchase agreement under individually negotiated conditions.

3.3. The online store also contains information about the costs associated with packaging and delivery of goods. Information about the costs associated with packaging and delivery of goods stated in the online store applies only in cases where the goods are delivered within the territory of the Czech Republic and Slovakia.

3.4. The Buyer places an order for goods through the online store, where they fill in, in particular, information about:

3.4.1. The ordered goods (the Buyer "adds" the ordered goods to the electronic shopping cart of the online store),

3.4.2. the method of payment of the purchase price of the goods, data on the desired method of delivery of the ordered goods,

3.4.3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as "Order").

3.5. Before sending the order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the order, also with regard to the Buyer's ability to identify and correct errors made when entering data into the order. The Buyer sends the order to the Seller by clicking on the "order and pay" button. The data provided in the order are considered correct by the Seller.

3.6. Sending an order is considered an act of the Buyer that unequivocally identifies the ordered goods, the purchase price, the person of the Buyer, the method of payment of the purchase price, and is a binding proposal for a purchase agreement for the contracting parties. The condition for the validity of the order is the completion of all mandatory data in the order form, familiarization with these terms and conditions in the online store, and the Buyer's confirmation that they have read these terms and conditions.

3.7. The Seller will confirm receipt of the order to the Buyer without undue delay after receiving it, by electronic mail, to the Buyer's electronic mail address provided in the user account or in the order (hereinafter referred to as the "Buyer's electronic address").

3.8. The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).

3.9 Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the buyer's e-mail address. This confirmation is automatic and is not considered a conclusion of the contract. These terms and conditions are attached to the order acceptance confirmation. 

3.10. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by electronic mail, to the Buyer's electronic mail address.

3.11. In the event that the Seller cannot fulfill any of the requirements specified in the order, the Seller shall send the Buyer an amended offer to the Buyer's electronic address, stating possible variations of the order, and shall request the Buyer's opinion.

3.12. The amended offer is considered a new proposal for a purchase agreement, and in such a case, the purchase agreement is concluded only by the Buyer's acceptance via electronic mail.

3.13. In the event of a clear technical error on the part of the seller in stating the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly erroneous price, even if the buyer has been sent an automatic order acceptance confirmation in accordance with these terms and conditions. The seller will inform the buyer of the error without undue delay and send the buyer an amended offer to their email address. The amended offer is considered a new proposal for a purchase agreement and the purchase agreement is concluded in such a case by the buyer's confirmation of acceptance to the seller's email address.

3.14. The Buyer agrees to the use of remote communication means for concluding the purchase agreement. The costs incurred by the Buyer for using remote communication means in connection with the conclusion of the purchase agreement (costs of internet connection, telephone call costs) shall be borne by the Buyer, and these costs do not differ from the basic rate.

3.15 All orders received by the Seller are binding. The Buyer may cancel the order until the Buyer receives acceptance of the order from the Seller. The Buyer may cancel the order by telephone to the Seller's telephone number or email provided in these terms and conditions.

 

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase agreement in the following ways:

• in advance to the seller by cashless transfer to the seller's account no. 5251447002/5500 Raiffeisenbank a.s. maintained with Raiffeisenbank a.s. (hereinafter referred to as the "seller's account");
• through an online payment gateway;
• via the Google Pay electronic payment system;
• cash on delivery;

4.2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless explicitly stated otherwise, the purchase price hereinafter also refers to the costs associated with the delivery of the goods.

4.3. The Seller does not require an advance payment or any similar payment from the Buyer.

4.4. The purchase price is due within 7 days of the conclusion of the purchase agreement.

4.5. In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account.

4.6 In the case of payment via an online payment gateway and Google Pay, the buyer follows the instructions of the respective electronic payment provider.

4.7. The Seller is not a VAT payer. The Seller will issue an invoice to the Buyer after the payment of the price of the goods and will send it electronically to the Buyer's email address upon the Buyer's request.

 

5. GOODS AVAILABILITY

5.1. The Seller dispatches goods according to availability within 2-7 days from the date of payment being credited to the account.

5.2. Information about availability is provided for the goods in the online store, or it is possible to contact the seller directly at info@oraculum.store. 

 

6. WITHDRAWAL FROM THE PURCHASE AGREEMENT

6.1. The Buyer acknowledges that, in accordance with the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase agreement, among other things:

6.1.1. for the delivery of goods that have been modified according to the Buyer's wishes or for their person

6.1.2. for the delivery of goods in a sealed package which, for health protection or hygiene reasons, is not suitable for return after the consumer has broken it,

6.2. If it is not a case specified in Article 6.1, the Buyer has the right to withdraw from the purchase agreement in accordance with the provisions of Section 1829 (1) of the Civil Code, within fourteen (14) days of receiving the goods by the Buyer, and in the case that the subject of the purchase agreement is several types of goods or the delivery of several parts, this period runs from the day of receiving the last delivery of goods. The Buyer shall send or hand over the goods to the Seller at the address: Janáčkovo nábřeží 85/5, Prague 5, 150 00. The goods must be returned to the Seller undamaged and unworn and, if possible, in their original packaging. In such a case, the Buyer bears all risks associated with any damage to the goods or the choice of transportation method. The Buyer is responsible for any reduction in the value of the goods that arose as a result of handling these goods other than what is necessary to become familiar with the nature and characteristics of the goods. The consumer should return the goods complete, i.e., including all delivered accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received. 

6.3. The Buyer may send the withdrawal from the purchase agreement electronically to the email address info@oraculum.store or in writing to the address Janáčkovo nábřeží 85/5, Prague 5, 150 00. The provisions of Article 12 of these terms and conditions apply to the delivery of the withdrawal from the agreement. The entrepreneur will confirm its receipt to the consumer without undue delay in text form.

6.4. The consumer may also withdraw from the purchase agreement by using a button or similar control element labeled "Withdraw from Agreement" in the online store. After using the button or similar control element for withdrawal from the agreement, the consumer will be prompted to fill in or confirm the data necessary for withdrawal from the agreement, especially data about their identity, data about the agreement from which they wish to withdraw, and data about the electronic means for sending confirmation of receipt of withdrawal from the agreement. The consumer sends the declaration of withdrawal from the agreement by clicking on the button labeled "Confirm Withdrawal from Agreement."

6.5. The Seller shall, without undue delay after the consumer sends the declaration of withdrawal from the agreement according to Article 6.4. of the Terms and Conditions through the online store, confirm receipt of the withdrawal from the agreement to the consumer via an email message, and state the content, date, and time of receipt of the withdrawal from the purchase agreement.

6.6. In the event of withdrawal from the purchase agreement according to Article 6.2. and 6.4. of the terms and conditions, the purchase agreement is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the agreement to the seller. If the buyer withdraws from the purchase agreement, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by ordinary postal means due to their nature.

6.7. In the event of withdrawal from the contract according to Art. 6.2. and 6.4. of the terms and conditions, the seller will return the monetary funds received from the buyer within fourteen (14) days from the withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already upon the return of the goods by the buyer or in another way, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received monetary funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.

6.8. The Seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

6.9. Until the goods are taken over by the Buyer, the Seller is entitled to withdraw from the purchase agreement at any time. In such a case, the Seller will return the purchase price to the Buyer without undue delay, by cashless transfer to the account specified by the Buyer.

6.10. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded with the dissolving condition that if the Buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effectiveness and the Buyer is obliged to return the provided gift to the Seller together with the goods.

  

7. SHIPPING AND DELIVERY OF GOODS

7.1. In the event that the method of transport is agreed upon based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

7.2. If the Seller is obliged under the purchase agreement to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery.

7.3. In the event that, due to reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different manner than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different method of delivery.

7.4. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, to immediately notify the carrier. In the event of finding a breach of the packaging indicating unauthorized entry into the consignment, the Buyer does not have to accept the consignment from the carrier. This does not affect the Buyer's rights arising from liability for defects in the goods and other rights of the Buyer arising from generally binding legal regulations.

7.5. If the buyer does not send the correct payment with the order or if for any reason their payment is refused, the seller is not obliged to send the goods to the buyer until the buyer remedies the situation.

7.6. The Buyer acquires ownership of the goods by paying the entire purchase price for the goods, including delivery costs, but not earlier than the acceptance of the goods. The risk of accidental destruction, damage, or loss of the goods passes to the Buyer at the moment of taking over the goods or at the moment when the Buyer was obliged to take over the goods but failed to do so in breach of the purchase agreement. 

 

8. RIGHTS FROM DEFECTIVE PERFORMANCE

8.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection).

8.2. The Seller is liable to the Buyer that the sold goods are in conformity with the purchase agreement, especially that the goods have no defects upon receipt. Specifically, the Seller is liable to the Buyer that at the time the Buyer received the goods:

8.2.1. the goods have the properties agreed upon by the parties and, in the absence of agreement, have such properties as described by the seller or manufacturer or as the buyer expected given the nature of the goods and based on their advertising,

8.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this kind are usually used,

8.2.3. the quality or design of the goods corresponds to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,

8.2.4. the goods, in terms of quantity, quality and other characteristics, including durability, correspond to the usual characteristics of goods of the same type that the buyer can reasonably expect.

The Seller is also responsible to the Buyer that, in addition to the agreed characteristics,

8.2.5. the goods are suitable for the purpose for which goods of this type are usually used,

8.2.6. the goods, in terms of quantity, quality, and other characteristics, including durability, correspond to the usual characteristics of goods of the same type that the buyer can reasonably expect, also considering public statements made by the seller or another person in the same contractual chain, particularly by advertising or labeling,

8.2.7. the goods are supplied with accessories, including packaging, and other instructions for use that the buyer can reasonably expect, and

8.2.8. the quality or design of the goods corresponds to the sample or model provided by the seller to the buyer before concluding the contract.

8.3. The provisions specified in Article 8.2 of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if it results from the nature of the goods.

8.4. The buyer is not entitled to rights arising from defective performance if the buyer caused the defect themselves.

8.5. Wear and tear of goods caused by their ordinary use is not considered a defect.

8.6. If the goods have a defect, the buyer may demand its removal by delivering new goods without defects. The seller may refuse to remove the defect if it is impossible or disproportionately expensive given the significance of the defect and the value the goods would have without the defect.

8.7. The buyer may demand a reasonable discount from the purchase price or withdraw from the contract if:

8.7.1. the seller refused to remove the defect or did not remove it in accordance with Sections 2170 (1) and (2) of the Civil Code,

8.7.2. the defect recurs,

8.7.3. the defect constitutes a fundamental breach of the purchase contract, or

8.7.4. it is evident from the seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without considerable difficulties for the buyer.

The buyer cannot withdraw from the purchase contract if the defect in the goods is insignificant. In the event that the buyer withdraws from the purchase contract, the seller will refund the purchase price to the buyer after receiving the goods or after the buyer proves that they have sent the goods.

8.8. The buyer asserts rights arising from defective performance with the seller via email communication at info@oraculum.store or at the address of the store where the acceptance of a complaint is possible considering the assortment of goods sold. The moment of filing a complaint is considered to be the moment when the seller received the complained goods from the buyer.

The Seller is obliged to handle the complaint, including removing the defect, and to inform the buyer within 30 days from the date of filing the complaint, unless a longer period is agreed upon with the buyer. After this period expires without action, the buyer is entitled to withdraw from the contract or demand a reasonable discount from the purchase price.

8.9. When making a complaint, the buyer is obliged to identify the defect or describe how the defect manifests itself, and how they wish the complaint to be handled. The address for returning the claimed goods is: Janáčkovo nábřeží 85/5, Prague 5, 150 00. The seller is also obliged to accept complaints at any establishment where the acceptance of complaints is possible given the range of products sold and, if applicable, at its registered office.

8.10. When a complaint is made, the seller will issue a confirmation to the buyer stating the date the buyer made the complaint, its content, the method of handling the complaint requested, and the buyer's contact details for the purpose of providing information about the complaint's resolution.

8.11. The seller is obliged to handle the complaint, including the removal of the defect, and inform the buyer within 30 days from the date of filing the complaint, unless a longer period is agreed upon with the buyer. After this period expires without action, the buyer is entitled to withdraw from the contract or demand a reasonable discount from the purchase price.

8.12. The seller is also obliged to issue the buyer a confirmation of the date and method of handling the complaint, including a confirmation of the repair, the duration of the complaint, and, if applicable, a written justification for rejecting the complaint.

9. VOUCHERS

9.1. These terms and conditions also apply mutatis mutandis to the purchase of gift vouchers that entitle the buyer or a third party designated by them to select goods in the online store up to the value specified on the voucher (hereinafter referred to as "voucher"). If certain conditions for the purchase of vouchers are regulated differently by this article, these provisions shall prevail.

9.2. Vouchers can be used in the online store and at the seller's partner stores listed on the online store. Upon presentation of the voucher, the voucher holder will receive goods up to the value indicated on the voucher. If the goods provided on the basis of the voucher exceed the value indicated on it, the person redeeming the voucher is obliged to pay the difference.

9.3. The voucher can be used repeatedly until its entire value is exhausted. The buyer cannot withdraw from the contract if the voucher has already been used once and goods have been provided according to the voucher.

9.4. The voucher is transferable and can be used by a person who did not purchase it.

9.5. The voucher is valid for 12 months from the date of its issuance (i.e., from the date of its delivery to the buyer's email inbox, the date of dispatch to the buyer's address specified in the order, or the date of personal pickup). After the voucher's validity expires, it can no longer be used for goods. The voucher's validity cannot be extended. Upon expiration of the voucher's validity, the price of the voucher will not be refunded.

9.6. The voucher includes a unique code, the value of the goods that can be provided to the voucher holder upon presentation of the voucher, the date of issue, and the validity period of the voucher.

 

10. OUT-OF-COURT DISPUTE RESOLUTION

10.1. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Identification Number: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the buyer arising from the purchase contract.

10.2. The European Consumer Centre Czech Republic, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

10.3. The seller is authorized to sell goods based on a trade license. Trade license inspections are carried out by the relevant trade licensing office within its scope of authority. Supervision over personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority, within its defined scope, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

11. PERSONAL DATA PROTECTION

11.1. Detailed information on personal data protection can be found here.

12. DELIVERY

12.1. Notifications concerning the relationship between the seller and the buyer, particularly regarding withdrawal from the purchase contract, must be delivered by registered mail or electronically to the email address info@oraculum.store, unless otherwise stipulated in the purchase contract. Notifications are delivered to the relevant contact address of the other party and are considered delivered and effective at the moment of their delivery by post, with the exception of a notification of withdrawal from the contract made by the buyer, where the withdrawal is effective if the notification is sent by the buyer within the withdrawal period.

12.2. A notification is also considered delivered if its acceptance was refused by the addressee, it was not collected within the storage period, or it was returned as undeliverable.

12.3. The contracting parties may deliver ordinary correspondence to each other via electronic mail, to the email address provided in the buyer's user account or provided by the buyer in the order, or to the address provided on the online store.

 

13. FINAL PROVISIONS

13.1. All arrangements between the seller and the buyer shall be governed by the legal system of the Czech Republic. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

13.2. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provisions shall be replaced by provisions whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require written form.

13.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form.

13.4. The buyer hereby assumes the risk of changed circumstances in the sense of § 1765 (2) of the Civil Code.

13.5. The Seller is not responsible for errors arising from third-party interference with the online store or from its use in a manner contrary to its intended purpose. The Buyer must not use procedures when using the online store that could negatively affect its operation and must not perform any activity that could allow him or third parties to unlawfully interfere with or unlawfully use software or other components comprising the online store, or use the online store or its parts or software in a manner that would be contrary to its purpose or intent.

13.6. Seller's contact details/delivery details:

Address: Příčná 1892/4, Nové Město, 110 00 Prague 1

email address: info@oraculum.store

phone: +420725605801

These terms and conditions become effective on June 22, 2026.